Privacy Policy

This policy applies when you use Tankua's website, mobile applications, Telegram Mini App, booking services, customer support, or other services that link to this page (together, the "Services").

Depending on how you use the Services, we may collect:

• Account details: name, phone number, email address, profile photo, and account preferences.
• Telegram details: Telegram user ID, username, display name, language, profile photo, and signed authentication data provided when you open our Mini App.
• Booking details: destinations, dates, pickup points, passenger names and ages, booking status, tickets, and booking history.
• Payment details: transaction identifiers, amounts, currency, and payment status. Payment card and mobile-money credentials are processed by our payment providers and are not stored by Tankua.
• Location information: location you provide or permit us to access for pickup points, maps, nearby destinations, and navigation.
• Support and feedback: messages, trip suggestions, complaints, reviews, and other communications.
• Technical information: IP address, browser or device type, app version, language, timestamps, diagnostic logs, and security events.

• Create and secure your account and authenticate Telegram sessions.
• Show destinations and trips, process bookings, and issue QR tickets.
• Share necessary booking details with the travel provider fulfilling your trip.
• Process payments, refunds, rewards, and promotions.
• Send booking, payment, departure, safety, and customer-support updates.
• Personalize and improve the Services and troubleshoot technical problems.
• Prevent fraud, abuse, unauthorized access, and other harmful activity.
• Meet legal, accounting, tax, and regulatory requirements.

We do not sell your personal information. We may share it with:

• Travel providers when needed to operate and confirm your booked trip.
• Payment processors to complete payments, refunds, and fraud checks.
• Technology vendors that provide hosting, databases, maps, analytics, messaging, and customer support on our behalf.
• Authorities or other parties when required by law, necessary to protect rights and safety, or involved in a business reorganization.

These recipients receive only the information reasonably needed for their role.

The Telegram Mini App runs inside Telegram. Telegram independently processes information under its own privacy policy. The Services may also link to maps, payment providers, travel providers, and other third parties. Their handling of information is governed by their own policies, not this policy.

We keep information only as long as needed to provide the Services, maintain business and financial records, resolve disputes, prevent fraud, and meet legal obligations. Retention periods vary by the type of information and applicable law.

We use reasonable administrative, technical, and organizational safeguards. However, no online service can guarantee absolute security.

Subject to applicable law, you may ask us to:

• Provide access to or a copy of your personal information.
• Correct inaccurate or incomplete information.
• Delete your account and associated personal information.
• Object to or restrict certain processing.
• Withdraw consent or opt out of promotional messages.

You can edit profile information and request account deletion from the Tankua app. You may also contact us using the address below. We may retain limited records when required by law or necessary for security and dispute resolution.

Tankua is not intended for children to create independent accounts or make bookings without a parent or legal guardian. Passenger information for a minor must be provided by an authorized adult. Contact us if you believe a child has submitted information without appropriate permission.

Our service providers may process information in countries other than the one where you live. Where required, we use appropriate safeguards for those transfers.

We may update this policy as our Services or legal obligations change. We will post the revised policy here and update the effective date. We may provide an additional notice when a change materially affects your rights.